Understanding Your Bill

1. Previous and Current Meter Readings. 2. Meter Reading Dates.

Shows the previous and current numbers on Displays the dates your water meter was read,

your water meter used to calculate your water from the previous months reading to the

consumption. current month's reading.

Account Status:

A-Active F -Final I -Inactive S -Suspended

3. Water Usage. 4. Previous Balance

Shows the total number of gallons of water Lists your previous balance then any:

used during the billing period. ~Reconnection Fees

~Penalties

5. Current Utility Charges. ~Adjustments

Displays charges for: ~Payments

~Water Service

~Sewer Service 6. Mandated Fees

~Trash Service These fees are collected by the City and

Your monthly bill includes all three services. remitted to the State:

If you want to know the amount charged for a ~Water Primacy Fee

specific service, such as water, this section provides ~Sewer Primacy Fee

the individual charge. ~Utility Sales Tax

7. Penalty Information 8. Amount Due Before and After Penalty

Shows the amount due by due date and time The total amount due if payment is received

and amount of any late penalty to be applied if on or before the due date. And the total amount

payment is not received by the due date. due after the late penalty has been applied.

9. Account Number 10. Amount Due Before or On Due Date

Your unique utility account number. The amount you must pay to avoid a late penalty.

11. Account Portal CID 12. Service Address

Your Customer ID (CID) used to register for and The address where utility services

access your utility account through the online are provided.

customer portal.

13. Amount Due after Due Date 14. Due Date

The amount you must pay after the due date The date by which payment must be received

to continue services. to avoid a late penalty.

15. Mailing Information

The name and mailing address where the utility bill is sent.

Bills are mailed on the 1st of every month. Your utility bill is due upon receipt.
Your account will be assessed a 10% late fee if not paid by the 20th of the month at 4 pm.
If the 20th occurs on a non-business day, the late fee will be charged on the next following business day.
If your bill is not paid by the 25th at 7 am, the account will be added to the shut-off list and a non-refundable administrative fee of $35 will be added to the account even if the service has not been physically disconnected.
If the service has been disconnected, a reconnection fee of $30 will be added to the account when the bill is paid and service is restored.
The city takes no responsibility for the US postal service and not receiving a bill is not grounds for non-payment.
Auto-draft and online bill pay are additional options for payment.

Understanding Your Utility Bill